Terms & Conditions

Work is subject to the following terms and conditions. In order for us to begin your project, we need you to confirm that you have read and agree to these terms.

Contract Relationship

The relationship between ourselves and the client is that of ‘independent contractor’. This means that our time is limited to the project including any consultation time warranted by the project.

Quoted Fee

Fees are quoted on a fixed cost basis. This cost will include an initial briefing meeting, all necessary drafts, and any advice and consultation by telephone or email as needed. This fee does not include out-of-pocket travel expenses. Additional work on the project, resulting from a change in the agreed brief may incur an additional charge.

The Brief

The brief will be supplied by you so that we can begin the project. Depending upon the project, a face-to-face meeting and further email/telephone conversations may be required. Once the brief has been agreed we will agree on a delivery schedule.

Client Confidentiality

We will not disclose any confidential client information and we are happy to sign a nondisclosure agreement if necessary. We will do our best to ensure that any information with which we are entrusted remains secure at all times.

Delivery Deadlines

We will make every effort to ensure that your project is delivered on time. However, should we be unable to do so due to reasons beyond our control, we shall not be liable for any loss or damage caused to yourself or a third-party client. Meeting the deadlines also depends on the time it takes for you to provide feedback on the draft versions. We shall not be held liable for any delay that is a direct result of feedback delays.

Factual, spelling or grammatical errors

We always proofread our work to ensure that it is typographically, grammatically, and factually accurate. However, we cannot guarantee that every project is completely free from errors. The responsibility for the final proofreading lies with you and you agree to indemnify us against any loss or damage caused by inaccuracies that are published.

Payment Terms

All invoices are sent electronically unless otherwise agreed. Payments must be made within 28 days of invoicing. Unless otherwise agreed, invoices will be issued on your acceptance of the final draft of the project. For larger projects we will arrange with you staggered payments to be made when we meet project milestones. We reserve the right to charge interest on payments that are overdue by more than 14 days. Interest will be charged in line with the UK Government’s Prompt Payment Code.


Once final payment has been received, the copyright of any material that we have written will pass to you. You confirm that you own the copyright for any draft or other written materials that you supply to us to incorporate within your project. Should there be a copyright dispute between you and a third party, we are indemnified against any claim that is made with regards to a breach of copyright.


Should you choose to cancel the project once it has started, we reserve the right to charge 50% of the total fee or the full amount for any work completed, whichever is fee greater.

Client Satisfaction

Our goal is to supply you with copy that meets your specifications and standards. If after the first draft has been submitted you feel that we have not met your requirements then the contract between us will be cancelled and no payment will be due. We will retain the copyright to any material that we have produced.


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